Delivery & Shipping Policy
Diesel Heaters NI aims to dispatch orders quickly and safely throughout the UK and Ireland.
Delivery Areas
We currently supply customers throughout the UK and Ireland.
Delivery availability and charges are shown at checkout based on the delivery address and the items ordered.
Dispatch Times
Orders are normally shipped within 24 hours of cleared payment, provided the item is in stock.
Orders placed at weekends, on bank holidays, or during advertised closure periods may be dispatched on the next available working day.
During severe weather, courier disruption or other circumstances outside our reasonable control, dispatch may occasionally take longer.
If there is a significant delay with your order, we will contact you where possible.
Delivery Charges
Delivery charges are calculated and shown at checkout before payment is completed.
The delivery charge shown at checkout applies to that order unless otherwise agreed in writing.
Courier Delivery
Orders may be sent using a tracked courier or postal service depending on the destination, parcel size and product ordered.
Tracking information may be provided once the order has been dispatched.
Delivery Times
Any delivery times provided are estimates unless specifically confirmed otherwise.
Diesel Heaters NI cannot guarantee an exact delivery date or time where delivery is being carried out by a third-party courier.
Delays caused by couriers, weather, traffic, customs, industrial action or other circumstances outside our reasonable control may occasionally occur.
Missed or Failed Deliveries
Customers are responsible for providing a complete and accurate delivery address.
If delivery cannot be completed because the address is incorrect, incomplete, inaccessible or nobody is available to receive the parcel, the courier may attempt redelivery or return the parcel to us.
Where a parcel is returned to us because of a failed delivery caused by incorrect customer information or failure to accept delivery, additional delivery charges may apply before the order is sent again.
Damaged Parcels
Please inspect your parcel as soon as reasonably possible after delivery.
If the parcel arrives visibly damaged, please take photographs of:
- The outer packaging
- The delivery label
- Any damaged areas
- The product itself
Please contact us as soon as possible if an item arrives damaged.
Do not dispose of the packaging until the issue has been resolved, as the courier may require photographs or inspection.
Missing Items
If any item is missing from your order, please contact us as soon as possible with your order number and details of the missing item.
We will investigate and arrange the appropriate solution.
Incorrect Items
If we send the wrong product, please contact us before returning it.
We will provide instructions for returning the incorrect item and arranging the correct replacement where appropriate.
Delivery Outside the UK
Orders delivered outside the UK may be subject to local taxes, duties, customs charges or import requirements depending on the destination.
Where applicable, these charges are normally the responsibility of the recipient unless otherwise stated at checkout.
Collection
Where collection is specifically offered or agreed, customers should wait until confirmation has been received that the order is ready before travelling to collect it.
Contact Us
For delivery enquiries, please contact:
Diesel Heaters NI
Email: info@dieselheatersni.com